Shipping
Pennsylvania customers can request a Mountain Mark order by emailing joeradjavitch1@gmail.com with the product, size/color, quantity and delivery ZIP code. Please do not email card details.
Before sending an invoice, we confirm availability, delivery details, shipping charges, estimated delivery time and applicable tax. Made-to-order production time is included in the estimate. Tracking details will be provided when the order ships.
Online cart checkout remains temporarily paused while we complete final tax, shipping and order-fulfillment checks.
Returns
These terms apply to Mountain Mark made-to-order products purchased directly from Joseph Radjavitch Outdoor Supplies. Marketplace purchases follow the terms shown on that marketplace. Any rights required by law remain unaffected.
Before paying: Please confirm the product, size, color, quantity and full delivery address shown in your quote. Review the size chart where applicable. We confirm availability, total price including shipping and applicable tax, and estimated delivery including production time before sending an invoice.
Size, color and change of mind: Because these products are made to order, we do not offer returns or exchanges solely for a size or color you selected incorrectly or a change of mind. An item supplied incorrectly or materially different from its description is handled as an order problem.
Damaged, defective or incorrect items: Email joeradjavitch1@gmail.com promptly with your order number, a description and clear photos. Please contact us within 21 days of delivery so we can investigate and submit the supplier claim on time. We will arrange a replacement or refund for a confirmed production or fulfillment error. Do not mail an item back without our instructions. You will not be asked to pay return postage for a confirmed production or fulfillment error.
Missing delivery: Contact us promptly if your order has not arrived by its estimated delivery date, and within 21 days of that date, so we can investigate with the fulfillment provider. We will explain the next steps after checking tracking and the delivery address.
Changes and cancellations: Contact us immediately. We can cancel and refund an order if we can stop it before production starts. Once production begins, changes or cancellation may no longer be possible. A cancellation request is not confirmed until we confirm that production has been stopped.
Address errors: Please check your address before paying. If an incorrect customer-provided address or an unclaimed package requires another shipment, we will explain any additional shipping cost and obtain your agreement before arranging it.